Calendar & Registration

Quality in Motion: Planning and Implementing an Effective Program

December 1, 2009
Holiday Inn - Select Richmond
1021 Koger Center Boulevard
Richmond, VA 23235-4756
804.379.3800

- Brochure & Registration Form
- Online Registration

Overview:

In long term care, quality is critiqued by many people and organizations using different measures, values and expectations. Quality management is best critiqued by resident outcomes, customer and staff satisfaction, fiscal responsibility with three main components: quality control, quality assurance and quality improvement. It focuses both on product quality and the means used or required to achieve it. Quality management, therefore, is dependent on quality assurance and control of processes, as well as products or services, to achieve more consistency.

This program will present an overview of quality expectations and the underlying principles of an effective quality assurance program. Participants will become familiar with tools for day-to-day and scheduled monitoring of quality through tracking and investigations of their facility’s programs. Presenters will challenge attendees and to distinguish between proactive vs. reactive programs and quality assurance vs. risk management. This interactive program will offer the opportunity to become familiar with the roles of respective members of the quality assurance team and to hear from a panel of providers about team members’ responsibilities for creating and maintaining a successful action plan.

Objectives:

Participants in the program will be able to:

Who Should Attend:

Administrators, DONs, charge nurses, CNAs, quality team members

Presenters:

Agenda:

8:30 a.m. – 9:00 a.m.
Registration & Continental Breakfast

9:00 a.m. – 9:30 a.m.
Using SMART Data as a Quality Improvement Tool
Mary Chiles, RN

9:30 a.m. – 11:00 a.m.
"The Road to Quality": Requirements and Expectations for an  Effective Program
Donna Duss, RN, MSN

11:00 a.m. – 11:15 a.m.
Break

11:15 a.m. – 12:45 p.m.
Applying the "Human Performance Model" to Quality Assurance/Quality Improvement
Mary Tellis-Nayak, RN

12:45 p.m. – 1:30 p.m.
Lunch

1:30 p.m. – 2:00 p.m.
Group Plans for Improvement Opportunities
Mary Tellis-Nayak, RN

2:00 p.m. - 3:00 p.m.
Creating a Quality Assurance/Quality Improvement "Toolbox"
Donna Duss, RN, MSN

3:00 p.m. - 3:15 p.m.
Break

3:15 p.m. - 4:15 p.m.
Creating and Maintaining Team Momentum: Successful Implementation of a Quality Assurance Program

Panel
Jonathan Evans, MD
Helen Gillespie, RN
Shirley W. Hrebik, BA, NHA
Kimberly Pasquino, RN

Continuing Education:

NAB Certified Sponsor - 6 hours of continuing education
Virginia Health Care Association is a Certified Sponsor of professional continuing education with the National Association of Boards of Examiners of Long Term Care Administrators (NAB). This educational offering has been reviewed by the National Continuing Education Review Service (NCERS) of the National Association of Boards of Examiners of Long Term Care Administrators (NAB) and approved for six clock hours and 6 participant hours. State licensure boards, however, have final authority on the acceptance of individual courses.

Cancellation Policy:

Cancellations for credit card payments are subject to a 10% service fee. All other cancellations that are received by November 24, 2009 will receive a full refund. Cancellations received after the registration deadline but no later than three working days prior to the program will receive a refund of one-half the cost of registration. No refunds will be granted if cancellation is received after the three working day deadline. Substitute registrations are always welcome.

How:

To register, click here to register online or complete the attached registration form and return with payment to the attention of:

Virginia Health Care Association
2112 W. Laburnum Avenue, Suite 206
Richmond, Virginia 23227
Phone: 804-353-9101

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