◂  January 2020

Unpacking 2019 Survey Results and Strategies for 2020
1/15/2020All Day

Published by: ellyadmin


Hilton Richmond Hotel and Spa/Short Pump
12042 W. Broad Street
Richmond, VA 23233

Online Registration | Flyer

$175 Member | $525 Prospective Member



2019 was a tumultuous year for survey outcomes. Virginia’s nursing facilities have witnessed an increase in the number of deficiencies and more deficiencies with higher scope/severity. These results have been costly in financial penalties, staff retention and turnover, and customer satisfaction. 

During this day-long program, we will help you take an in-depth look at new challenges and explore strategies and systems you can employ to reduce risks and to enhance quality of life for your residents and your teams. Presenters include:

  • OLC’s Kim Beazley, Mary Chiles, Sarah Marks, and Alexandria Hill will explore Virginia’s 2019 survey trends and patterns.
  • Mary Malone and Kyle Rene will review how the informal dispute resolution (IDR) process works and how best to navigate it.
  • Pam Clark and Holly Borrero will examine the benefits of having a robust and proactive grievance program to enhance customer satisfaction and minimize need for complaint surveys.

Registration Deadline

January 7, 2020. Payment for non-members is due with registration form. Return forms to: VHCA-VCAL, 2112 W. Laburnum Avenue, Ste. 206, Richmond, VA 23227; Fax: (804) 353-3098.


Book your room at the Hilton Richmond Hotel & Spa/Short Pump by November 13 by calling (804) 364-3600 | (800) 445-8667. The reservation deadline is January 7.

VHCA-VCAL Cancellation & Refund Policies

The administrator of a center has the ability to cancel without a penalty if federal or state surveyors/inspectors are in a center. Cancellations for credit card payments are subject to a 10% service fee. Refunds will be granted as follows: full refund if received by the specified registration deadline; one-half of the registration fee if cancellation received three working days prior to the scheduled event. No refunds or credits will be granted if cancellation is received after the three working days deadline. Substitutions are always welcome.

Important Notices: By registering for and/or attending this event, I acknowledge and agree that photographs, video, and other recordings of the event may be taken by VHCA-VCAL or parties acting on behalf of VHCA-VCAL, and that these photographs, video, and other recordings may be used by VHCA-VCAL in any media now known or later invented for any purpose related to VHCA-VCAL’s mission, including education, promotional, and awareness related use. I give VHCA-VCAL unlimited permission to use my name, likeness, image, statements, and other information I may give to VHCA-VCAL, whether through registration, at the event, or otherwise, that may be necessary for VHCA-VCAL to make use of its rights in the photographs, video, and other recordings.

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