Important reminder: With recent updates to the VDH Office of Licensure and Certification (OLC) webpage, providers should be using the designated Enter a Facility Reported Incident link located in the left-side navigation menu of the VDH OLC webpage for these submissions.

• As of January 5, 2026, fax and email will no longer be accepted.

Review these Frequently Asked Questions for additional information on FRI reporting and submissions.

• According to the FAQs, email follow-up for the five-day report and additional investigation details will be accepted after the electronic submission of the Initial Report and before the electronic submission of the Final Report.
• Until the electronic FRI form is updated, providers should enter all staff names and titles for those involved in the incident in the “Describe the Complaint/Incident” section of the FRI form.

Please share any feedback you have about the FRI reporting form with April Payne as we continue our dialogue with OLC.