Block your calendar on April 28, 2026 at 12:00 pm for a focused, members only webinar on Immediate Jeopardy (IJ) and Substandard Quality of Care (SQC) findings. A second session on May 19 will explore the Informal Dispute Resolution (IDR) process.

• These sessions are designed to provide current practical, real‑world education to help providers better understand how IJ and SQC determinations are made, what surveyors are required to document, and how facilities can respond effectively—both at the time of survey and, if pursued, through the IDR process.

Part One | April 28, 2026 | 12:00 pm
Part One will focus on IJ and SQC, covering key regulatory concepts, common pitfalls, and expectations related to plans of removal.

Part Two | May 19, 2026 | 12:00 pm
Part Two will explore strategies for avoiding high‑level deficiencies before they occur, including ways to reduce risk when an adverse event does happen. This section will also outline the IDR process, including timelines, scope and severity considerations, and strategies for presenting clear, well‑supported arguments.

Presenters

• Mary Chiles | President | Chiles Healthcare Consulting
• Sarah Marks | Consultant | Chiles Healthcare Consulting
• Matt Cobb | Attorney | Williams Mullen

Advance registration is not required, but these sessions are limited to members only.

The bottom line: Our goal is to equip you with clearer understanding and practical tools to support strong compliance, informed decision‑making, and effective communication during and after surveys.