AHCA/NCAL is pleased to announce the launch of a new website to help long term and post-acute care providers administer CoreQ.  CoreQ allows nursing center and assisted living providers to measure overall customer satisfaction with a uniform set of questions.

Developed by a team including Nicholas Castle, Ph.D., AHCA/NCAL, and providers with input from customer satisfaction vendors and residents, CoreQ is a set of five customer satisfaction measures for skilled nursing care centers (SNCCs) and assisted living communities (ALs) to use to assess satisfaction among patients, residents and their families. The measures capture short-stay and long-stay resident and family data for SNCCs, and resident and family data for ALs.

The website includes now available resources such as a CoreQ Technical Manual as well as a list of customer satisfaction vendors that have adopted CoreQ and can upload member CoreQ data to LTC Trend Tracker.

CoreQ is part of AHCA/NCAL’s metric-based Quality Initiative to improve quality care. In 2016, the National Quality Forum (NQF) endorsed three of the five CoreQ measures for SNCCs through extensive testing and evaluation of the measures’ reliability and validity.

For more information about the CoreQ, visit the new website. Please email coreQ@ahca.org if you have any questions or need assistance.  

For any assistance with LTC Trend Tracker, email help@ltctrendtracker.com.