Registration is open for the just announced Strengthening FRI, Grievance Management, and Complaint Response in Virginia webinar on August 11.

• This interactive three-hour webinar, led by Lisa Thomson of Pathways, provides practical guidance on Virginia’s FRI process, CMS Chapter 5 and Chapter 7 reporting expectations, and practical leadership tools and strategies to strengthen investigation, complaint response, grievance management, and reporting processes.

Why it matters: Complaint trends in Virginia remain at record highs, creating an important opportunity for facilities to return to the foundations of effective reporting, grievance management, and proactive resolution

Strengthening FRI, Grievance Management, and Complaint Response in Virginia | Register
August 11, 2026 | 9:00 am – 12:15 pm

What you’ll learn:

• Understand the foundational elements of the FRI process relative to Virginia’s complaint triage process.
• Describe key CMS Chapter 5 and Chapter 7 requirements related to reporting, complaints, grievances, facility investigations, and timely resolution.
• Apply practical leadership tools and strategies to strengthen investigation, complaint response, grievance management, and reporting processes.
• Identify best practices for timely communication, documentation, and escalation to support compliance and improve resident outcomes.

Register today and equip your team with the tools to strengthen compliance and proactive risk reduction.