If you have not submitted your most recent 2567 report and OLC cover letter to SMART, please forward these items to Mary Chiles. Our Survey Management and Analysis Resource Tool (SMART), is used to analyze current trends and patterns in the nursing facility survey process. With the implementation of the Requirements of Participation, knowing how the survey process is working is critical to our on-going outreach to the Office of Licensure and Certification. 

About SMART

VHCA has contracted with Chiles Healthcare Consulting to gather and analyze surveys and questionnaires. Please e-mail 2567 reports with a copy of the OLC letter to mary@chileshealthcare.com or mail hard copies to Chiles Healthcare Consulting LLC, 1908 Maple Shade Lane, Richmond, VA 23227.